As we are a small company and base our steel purchases and material on our daily orders we have a strict no-cancellation policy. ALL SALES ARE FINAL. In the event of a catastrophic circumstance we will review on a case by case basis. Thank you for understanding and please feel free to contact Ben with any questions or concerns before ordering.
Changes or alterations to cart or choosing a different cart after ordering is handled on a case by case basis. All order completions are notified via email when the cart is ready for shipping or pick up. If cart is being picked up, balance is to be paid within 10 days of cart being completed. Failure to do so may forfeit any deposit and order will cancel. Once balance is paid, cart must be picked up within 30 days or cart storage fees will incur at at rate of $15 daily. Any cart shipped and not picked up at terminal within 10 days will be returned to BensCarts and before the cart will be re-shipped or picked up, all fees and charges must be paid in full, after ten days of cart being returned to BensCarts if customer does not pay all fees to BensCarts, then the cart will be forfeited to cover all fees and expenses. Any alteration to these terms and conditions must be accepted by BensCarts in writing. Cart dimensions are subject to change without further notice in the event of significant changes after an order is placed you will be notified.
It is the responsibility of the end user or owner of the cart to keep up with trailer maintenance and to do regular safety checks including, lights, chains, coupler, lug nut, tires, bolts and any and all aspects of the cart. All customers shall make themselves familiar with and practice safe trailering guidelines and inspections found here: NHTSA SAFETY GUIDE
Our carts are skinned in entirety with stainless steel. It is common to find a few plasma burns/discolorations. These are usually minimal and most are covered by pans. We look over every cart before it is shipped but we too are human and can miss something every now and then. Please contact us if you find a sharp edge that is exposed when all pans and lids are in place. These can usually be removed with a small file. Sometimes a rough corner or edge can be bumped or knocked down with a small mallet. If you have any questions please contact us. We will be glad to help resolve any issue.
The steam table and grill area will become hot and can cause serious burns. Use caution and common sense while operating in these areas. Hot Surfaces can cause severe burns.
We strive to make the best carts on the market, we don’t however make the “cadillac” in the industry, we are closer to a “ford or chevy”… but rest assured our carts will last years with very little maintenance.
If your cart is equipped with an on demand heater, please familiarize yourself with the heater manual and video. The cart water system is specifically designed for short usage times such as washing your hands or washing utensils as needed. It is not recommended for washing pans, filling your steam table or other task requiring the heater to run continuously for more than 90 seconds at a time. The heater will run continuously until you have exhausted the water supply, but this is not it's intended use for your hot dog cart. The heater and areas around the heater can become hot with use. Use caution when operating in these areas.
All of our carts have a one year WARRANTY, this covers the repair of any item that is a manufacturer defect. For additional details on the warranty click here. By purchasing a cart online in person or by mail, you are agreeing to all terms, conditions and warranties. Ben’s Carts, BensCarts or its affiliates shall not be liable for damages caused to person or property. Customer/Buyer/end-user accepts all liability for use, misuse or any and all damages, caused or perceived by usage, towing and storage of hot dog cart and accessories. BensCarts may make changes or minor substitutions that are not reflected on the website. Carts may not be received exactly as pictured. In alterations, substitutions or changes would be minor and not effect the performance or usage.